FAQs

Our logistics team offers full cleaning and spot removal services to new and existing clients using our own facility, as well as recommending facilities in your area if it’s not possible to use ours. For a full list of our cleaning and other benefits, visit our Services page or email info@rugandkilim.com for more.
Our Long Island City showroom is open Monday-Friday, 9 a.m.-6 p.m. For select weekend appointments and a full list of our holidays, email info@rugandkilim.com for more information.
For curation at our trade-only showroom, email info@rugandkilim.com or call 212- 829-9995 with information on your project. A member of our team will reach out to confirm scheduling with our logistics team in a timely manner. Rug & Kilim is happy to arrange complementary car service to and from your appointment upon confirmation.
Clients are welcome to try pieces on approval in exchange for covering shipping to and from their location with a credit card on file. Contact us and we will send you information on how to receive the rug. After approval, all sales are final after 48 hours from receipt.
Yes, Rug & Kilim is equipped to offer full custom service for a variety of projects upon request. This includes creating new patterns, using our existing archive of encompassing designs, full color and size service, private label opportunities, and a variety of exotic yarns and experimental weaves all available through the Custom section of our website. Become a Member to start your project today.
Our team is constantly refining and improving our process with designs on loom for quicker turnarounds in stunning quality. For a quote and lead time on a custom order, email info@rugandkilim.com with your enquiry or existing order information and we’ll provide regular updates and any tracking for your project.
Senior members of our logistics team will schedule and service spot removal cleaning within 48 hours, equipped to treat any spills or stains on site and provide recommendations for further care. Visit our Services page or email info@rugandkilim.com to schedule.
Members of Rug & Kilim are welcome to our Ask a Question feature, included on each of our Product Page listings for more information on your favorites. Once received, our senior team will be glad to consider budget specifications and handle your request promptly after conferring with our Sales department.
We carry samples for each of our major and custom collections, available upon request for projects and new partners. Samples can be ordered through individual listings and our website sample archive.
Our promotion covers free domestic shipping offered to Members of Rug & Kilim, and international shipping rates still apply to your subtotal. For a quote on international shipping, sign up or email info@rugandkilim.com for rates.
New and long-time clients are welcome to refer friends, family and colleagues to Rug & Kilim in exchange for a discount off their next order.
Rug & Kilim’s custom workshops offer cutting, looping, and full custom service in advance upon request, including renderings from our Design department to be approved before orders are placed on loom.
Send us photos, dimensions, and any available backstory on your piece to info@rugandkilim.com and a member of our team will get back to you regarding our interest.
Custom renderings from our Design department are available for your custom order upon deposit, and Rug & Kilim offers several collections in custom colors and sizes both in-stock and on loom, on request.
For interviews and press enquiries, email michael@rugandkilim.com with a brief introduction and a member of our Editorial department will reach out regarding scheduling.
Members of our team frequent a variety among the best markets, including Domotex, High Point Market, Las Vegas,NY Now, ICFF, AD Design Show, and The Rug Show to name a few. For a full list of our upcoming trade shows and exhibitions, email info@rugandkilim.com or subscribe to our newsletter for our first-look calendar, promotions, and exclusive events.
No, Rug & Kilim’s database doesn’t store or share any private information for members and guests without explicit permission in your Membership portal. For more information on data and security, read our Terms and Conditions or email info@rugandkilim.com.
Rug & Kilim is fully insured and offers a quality guarantee spanning our full archive and custom collections, including returns within 48 hours upon verification of receipt. For information on our return policy, email info@rugandkilim.com
For current job, internship, and contract opportunities, visit our Careers page in the under About Us on our website
Email info@rugandkilim.com for precise updates and tracking information on your delivery date.
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Scandinavian

The Scandinavian Collection presents geometric designs delineated with varying pile heights for tactile emphasis, with numerous fresh, refined patterns woven in a unique variety of yarns and classic colorways. Often referred to by Josh Nazmiyal as “a new language in design” the modernist collection celebrates our unprecedented textural diversity, a formidable Kilim line never seen in these spacious sizes, and an exciting departure from traditional geometry that simultaneously embodies the original design.

Some of the most well-received patterns have drawn inspiration from mid-century pioneers of the aesthetic, reimagined with Josh’s deep reverence of the style and his drive to present the vintage style with the utmost quality and possibility. To that end essential functional concerns were innovated, especially in the flat weaves where the original pieces were fewer, smaller and more vulnerable to folding underfoot and we’ve achieved a durable body resistant to buckling or shifting like traditional flat weaves. A number of our Scandinavian Kilim pieces likewise enjoy a subtle, intriguing colorway variation created through the aforementioned blend of undyed, natural yarns, lending to a unique, tasteful sense of movement complementing the classic geometry.

Our goal was to ensure that the soul of Scandinavian design aesthetic in both functionality and minimalism was observed, while durability, beauty and restraint were addressed in kind.
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