Our logistics team offers full cleaning and spot removal services to new and existing clients using our own facility, as well as recommending facilities in your area if it’s not possible to use ours. For a full list of our cleaning and other benefits, contact us for more.

For appointments at our trade-only showroom and/or "Volumes" by Rug & Kilim, contact us or call 212- 829-9995 with information on your project. A member of our team will reach out to confirm scheduling with our logistics team in a timely manner. Rug & Kilim is happy to arrange complimentary car service to and from your appointment upon confirmation.

Clients are welcome to try pieces on approval in exchange for covering shipping to and from their location with a credit card on file. Contact us and we will send you information on how to receive the rug. After approval, all sales are final after 48 hours from receipt.

Yes, following receipt of a non-refundable deposit, Rug & Kilim is equipped to offer full custom service for a variety of projects upon request. This includes creating new patterns, using our existing archive of encompassing designs, full color and size service, private label opportunities, and a variety of exotic yarns and experimental weaves all available through the Custom section of our website. Become a Member to start your project today.

Our team is constantly refining and improving our process with designs on loom for quicker turnarounds in stunning quality. For a quote and lead time on a custom order, contact us with your enquiry or existing order information and we’ll provide regular updates and any tracking for your project.

Senior members of our logistics team will schedule and service spot removal cleaning within 48 hours, equipped to treat any spills or stains on site and provide recommendations for further care. Visit our Services page or contact us to schedule.

Members of Rug & Kilim are welcome to our Ask a Question feature, included on each of our Product Page listings for more information on your favorites. Once received, our senior team will be glad to consider budget specifications and handle your request promptly after conferring with our Sales department.

We carry samples for each of our major and custom collections, available upon request for projects and new partners. Samples can be ordered through individual listings and our website sample archive.

Our promotion covers free domestic shipping offered to Members of Rug & Kilim, and international shipping rates still apply to your subtotal. For a quote on international shipping, sign up or contact us for rates.

New and long-time clients are welcome to refer friends, family and colleagues to Rug & Kilim in exchange for a discount off their next order.

Rug & Kilim’s custom workshops offer cutting, looping, and full custom service in advance upon request, including renderings from our Design department to be approved before orders are placed on loom.

Send us photos, dimensions, and any available backstory on your piece through our contact form and a member of our team will get back to you regarding our interest.

Custom renderings from our Design department are available for your custom order upon deposit, and Rug & Kilim offers several collections in custom colors and sizes both in-stock and on loom, on request.

For interviews and press enquiries, contact us with a brief introduction and a member of our Editorial department will reach out regarding scheduling.

Members of our team frequent a variety among the best markets, including Domotex, High Point Market, Las Vegas, NY Now, ICFF, AD Design Show, and The Rug Show to name a few. For a full list of our upcoming trade shows and exhibitions, contact us or subscribe to our newsletter for our first-look calendar, promotions, and exclusive events.

No, Rug & Kilim’s database doesn’t store or share any private information for members and guests without explicit permission in your Membership portal. For more information on data and security, read our Terms and Conditions or contact us.

Rug & Kilim is fully insured and offers a quality guarantee spanning our full archive and custom collections, including returns within 48 hours upon verification of receipt. For information on our return policy, contact us.

For current job, internship, and contract opportunities, visit our Careers page in the under About Us on our website

Contact us for precise updates and tracking information on your delivery date.

R&K Image Studio Privacy Policy

Effective Date: March 26, 2026
rugandkilim.com/rk-image-studio/

---

1. Introduction

Rug & Kilim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the R&K Image Studio (the "Studio"), a visual workspace available at rugandkilim.com/rk-image-studio/ that allows you to visualize rugs, tapestries, and textiles in your own space or in a preset environment.

Please read this policy carefully. By using the Studio, you agree to the practices described below. If you do not agree, please discontinue use of the Studio.

2. Information We Collect

2.1 Images You Upload

To use the Studio, you may upload photographs of your own space. These images are processed solely for the purpose of generating your visualization and are not stored permanently on our servers beyond what is necessary to complete that operation.

2.2 Rug Selections and Preferences

We collect information about which rugs, tapestries, or textiles you select within the Studio, as well as any style, lighting, shot type, or space settings you configure. This data helps us improve the Studio experience and personalize our recommendations.

2.3 Generated Visualizations

Completed visualizations (images showing a rug in your space or a preset environment) may be stored on our servers. If your visualization appears in the "From Around the World" public gallery on the Studio page, your approximate location (city/region level) may also be displayed alongside it.

2.4 Account Information

If you are logged in to a Rug & Kilim account (personal or trade), we associate your Studio activity with your account. Account data we may hold includes:

• Name and email address
• Password (stored in hashed form)
• Phone number (optional)
• Tax ID, VAT, or GST number (trade accounts)
• Billing and shipping address
• How you heard about us

2.5 Technical and Usage Data

We automatically collect certain technical information when you access the Studio, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages viewed and features used within the Studio
• Date and time of access

2.6 Cookies and Tracking

We use cookies and similar tracking technologies (including the Meta/Facebook Pixel) to understand how visitors interact with the Studio, serve relevant advertising, and improve our services. You may control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information collected for the following purposes:

• To generate and display rug visualizations based on your inputs
• To operate, maintain, and improve the R&K Image Studio
• To manage your Rug & Kilim account and provide customer support
• To display your visualizations in our public "From Around the World" gallery (where applicable)
• To send you communications about your account, orders, or services you have requested
• To send promotional emails or newsletters, where you have opted in
• To analyze usage trends and improve the performance and features of the Studio
• To comply with legal obligations

4. Sharing of Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

Third-party vendors who help us operate the Studio and related services, including AI image-generation providers, cloud hosting providers, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.2 Advertising Partners

We may share limited data (such as pseudonymous identifiers via pixels or cookies) with advertising platforms such as Meta (Facebook/Instagram) to measure ad performance and serve relevant ads. This sharing is governed by those platforms' own privacy policies.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Rug & Kilim, our customers, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity.

5. Public Gallery — "From Around the World"

The Studio features a public gallery displaying visualizations created by users worldwide, along with approximate city/region location. By generating a visualization, you acknowledge that your result may appear in this gallery. If you prefer that your visualization not appear publicly, please contact us at info@rugandkilim.com to request removal.

6. Your Uploaded Room Images

Photographs you upload of your space are used only to generate your visualization. We do not use your uploaded images for any other commercial purpose, share them with third parties for their own use, or display them publicly without your consent. Uploaded images may be temporarily retained in our systems for a short period to support technical operations (e.g., error recovery) before being deleted.

7. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time (see Section 9).

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security, and you use the Studio at your own risk.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out of marketing: Unsubscribe from promotional communications at any time using the link in our emails or by contacting us directly
• Cookie preferences: Adjust your browser settings to limit or disable cookies
• Gallery removal: Request removal of your visualization from the public gallery

To exercise any of these rights, please contact us at info@rugandkilim.com. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The R&K Image Studio is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

11. Third-Party Links and Services

The Studio and the Rug & Kilim website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Users

Rug & Kilim is based in the United States. If you are accessing the Studio from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Studio, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of the Studio after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Rug & Kilim
Email: info@rugandkilim.com
Website: rugandkilim.com/contact/

---

© 2026 Rug & Kilim. All rights reserved.