The Rug & Kilim Standard

The Rug & Kilim Standard

At Rug & Kilim, every rug is delivered with our unwavering commitment to integrity, transparency, and service you can trust. It's a standard since our inception, upheld across every acquisition, transaction, and delivery.

The Rug & Kilim Standard FAQ's

1How does Rug & Kilim ensure integrity and transparency in rug sourcing?
For designers specifying high-value rugs, sourcing transparency is fundamental. At Rug & Kilim, every acquisition is built on long-standing relationships with established workshops, private collectors, and weaving communities developed over many decades in the industry. Each rug is evaluated for material, provenance, weaving technique, colors, textures, and condition before it is ever presented. We document origin, fiber content, construction, and restoration history with precision. What is represented online or in consultation reflects what will arrive on site — accurately sized, clearly described, and honestly assessed. It makes specification easier, protects your project, and avoids unpleasant surprises during installation week, which no one needs.
2What does it mean that Rug & Kilim is a 45+ year old institution?
Longevity in the rug industry signals discernment. For over four decades, under the leadership of Jahanshah “Josh” Nazmiyal, Rug & Kilim has worked across antique Persian rugs, vintage carpets, flatweaves, and contemporary custom production. That history provides perspective — on construction standards, on textures, on shifting market values, and on what truly endures in luxury interiors. Designers rely on us because we understand both heritage weaving traditions and the realities of modern interiors — scale expectations, performance requirements, and long-term investment considerations. Experience allows us to advise without guesswork. It also allows us to say no when a rug does not meet the standard.
3How does Rug & Kilim stand behind the quality of its rugs?
Quality control begins before listing, not after installation. Each rug is either hand-selected or produced under direct oversight through trusted weaving partners. Construction density, fiber strength, edge finishing, and overall condition are assessed prior to showcase. Our product warranty reflects confidence in structural soundness and material integrity. Should a concern arise, it is addressed directly and professionally. Designers working on deadlines need responsiveness; collectors need assurance. We provide both. A rug should perform as beautifully as it photographs.
4What is Rug & Kilim’s return policy and how does it support confident buying?
We provide a 48-hour return window upon receipt so rugs can be evaluated within the actual architectural environment — under your lighting plan, alongside your millwork, against your textiles. For one-of-a-kind, antique, or investment-grade rugs, this step matters. Scale, undertone, and pile character behave differently in situ. The policy removes pressure and supports thoughtful specification. Confidence is easier when context is real.
5How does Rug & Kilim handle global delivery of valuable rugs?
High-value textiles require disciplined logistics. Rugs are professionally wrapped, structurally secured, and shipped through experienced international carriers accustomed to transporting fine textiles. Insurance is arranged where appropriate, and communication remains consistent until delivery is confirmed. For designers coordinating installations, clarity in shipping timelines is as important as craftsmanship. We treat logistics as part of the design process, not an afterthought. A rug’s journey should be as carefully managed as its placement.
6What kind of support does Rug & Kilim offer before and after purchase?
Before purchase, we advise on proportion relative to architectural footprint, traffic expectations, fiber suitability, layering strategies, and performance in residential versus hospitality environments. After delivery, we remain available for maintenance guidance, rotation planning, restoration referrals, and collection building. Many of our designer relationships span years and multiple projects — primary residences, secondary homes, and institutional installations alike. We understand that your reputation is attached to what you specify. We take that seriously.
7What does “long-term care” mean at Rug & Kilim?
Long-term care means structural preservation and aesthetic longevity. We advise on professional cleaning intervals, sun exposure mitigation, traffic rotation, padding selection, and preventive conservation for antique and vintage rugs. For collectors, this protects value. For designers, it protects the integrity of the installed space. A well-made rug can outlast multiple redesigns. Proper stewardship ensures it does.
8Why does Rug & Kilim emphasize standards rather than trends?
Trends move quickly in U.S. design markets. Construction quality does not. The Rug & Kilim Standard prioritizes authenticity, craftsmanship, documentation, and service consistency across every category-antique rugs, vintage carpets, kilims, and custom contemporary designs. By anchoring our work in standards rather than seasonal shifts, we allow designers to experiment creatively while specifying rugs that will remain structurally relevant and aesthetically grounded for decades. A bold room benefits from a stable foundation.
9What makes Rug & Kilim’s approach different from other rug retailers?
We operate as a specialist institution, not a volume-driven retailer. Each rug is individually curated, evaluated, and documented. Inventory is not interchangeable. Construction, quality, textures, provenance and weave density are all considered in context — not generalized across categories. We believe precision is a form of respect.
10What does “service you can trust” mean in practical terms?
It means accurate measurements, honest condition reporting, direct answers to technical questions, and consistent follow-through from inquiry to installation. It means you can ask about everything, even the most difficult questions — and receive informed, direct responses. Trust is built through precision and responsiveness first. Promises come second.
11How does The Rug & Kilim Standard benefit top-tier designers and collectors?
For designers and collectors, The Rug & Kilim Standard offers reliability. It ensures accurate representation, dependable logistics, thoughtful collaboration, and long-term support—allowing professionals to specify, collect, and design with assurance. This consistency is why Rug & Kilim is trusted for private residences, showhouses, and institutional projects alike. In high-end interiors, reliability is part of luxury. Our role is to make rug sourcing the most stable element of your project, even when the rug itself is rare.