White Glove Service
From our Studio to Your Floor,
Offering Door-to-Door Care
Rug & Kilim maintains an in-house logistics department with over 45 years of experience in the handling, storage, transport, and installation of fine and historically significant textiles. All operations are managed internally and conducted in accordance with recognized professional standards.
Upon request, white-glove services include condition inspection, pre-transit cleaning, custom-cut protective padding, documented tracking throughout transit, and secure interim storage pending installation. The department routinely manages wall-to-wall installations, deliver-and-spread services, and the placement of heavy furnishings.
Rug & Kilim is fully insured and experienced in coordinating on-approval shipments, gallery viewings, and private client trials, ensuring appropriate stewardship from departure through storage and final placement.
Have more questions? Feel free to contact us at any time and
someone from our team will get back to your shortly.
Schedule a consultation or visit our studio to begin designing
your custom rug.
Or call us directly at (212) 829 - 9995 to speak with one of the
specialists on our team.
White Glove Service FAQ's
1What is included in Rug & Kilim’s White Glove Service?
Our white glove service includes personal delivery, expert placement, installation assistance (including padding and anchoring if needed), removal of packing materials, and a final visual inspection to ensure everything meets your expectations.
2How do I schedule a white glove delivery?
Once your purchase is confirmed, a member of our team will reach out to schedule a convenient time for delivery and installation.
3Can I request a specific time or date for delivery?
Yes — we’ll work with your schedule and coordinate with your designer, contractor, or building if needed. Priority slots are available for certain locations.
4What if I need the rug placed under existing furniture?
We offer careful lifting and placement under furniture as part of our service, provided it’s safe and practical for our team. Let us know in advance if special handling is required.
5Will you remove or dispose of my old rug?
Yes, we can remove and responsibly dispose of or donate your existing rug upon request. Please let us know ahead of time to prepare accordingly.
6Can you assist with custom padding or underlay?
Absolutely. We offer custom-cut padding tailored to your rug and floor type, and we can install it during delivery.
7Do you offer stair or wall hanging installation?
Yes, we offer both stair runners and wall hanging installations in select areas. These require pre-approval and a consultation to ensure proper hardware and safety measures.
8What if there’s an issue after delivery?
Your satisfaction is our priority. If anything isn’t perfect, contact us within 7 days and we’ll make it right — whether through adjustments, exchanges, or additional support.
9Is white glove service refundable or transferable?
White glove service is non-refundable once fulfilled, but we’re happy to transfer or reschedule the service if your delivery is delayed or your plans change.
10Do you coordinate with designers or staging teams?
Yes. We frequently work with design professionals and can coordinate with your team directly to ensure seamless installation and placement.
11How far in advance should I book white glove delivery?
We recommend booking at least a week in advance for preferred availability, though expedited options may be possible depending on location.
