Privacy Policy
At Rug & Kilim, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit https://rugandkilim.com
Who we are
Our website address is: https://rugandkilim.com.
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Information We Collect
We collect the following categories of personal data:
- Contact Information: Name, email, phone number, shipping/billing address
- Account Information: Login credentials, preferences, order history
- Payment Information: Credit card details via secure third-party processors (we do not store this data)
- Device & Usage Information: IP address, browser type, device ID, pages viewed, time spent
- Marketing Data: Email opt-ins, engagement with campaigns
- Cookies & Tracking: See Section 5 below
- How We Use Your Information
We use your data to:
- Process and fulfill orders
- Communicate about orders, shipping, or returns
- Send marketing communications (with your consent)
- Provide customer support
- Improve website performance and usability
- Comply with legal obligations
- Legal Bases for Processing (GDPR)
We rely on the following lawful bases to process your data:
- Your consent (for marketing or cookies)
- Contractual necessity (to fulfill orders)
- Legal obligation (e.g., record-keeping, fraud prevention)
- Legitimate interest (analytics, improving services)
- Sharing of Information
We may share your data with:
- Payment processors (e.g., PayPal, Amazon Pay)
- Shipping providers
- Analytics and advertising partners (e.g., Google, Meta)
- Email marketing platforms (e.g., Mailchimp)
- Legal or regulatory authorities, if required by law
We do not sell your personal data.
- Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
- Enable site functionality
- Understand user behavior
- Personalize your shopping experience
- Offer targeted advertisements
You can manage your preferences via our Powered by CookieYes or your browser settings. California residents and EU users may opt-out via our “Do Not Sell or Share My Personal Information” link and cookie consent banner.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
